Privacy Policy
 

This privacy policy sets out how Oxford Paediatric Dietitians Ltd uses and protects any personal information that you provide us. Oxford Paediatric Dietitians Ltd are committed to ensuring that your privacy is protected.  We aim at all times to comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.  This policy applies to all of our dealings with you including when you interact with our website www.oxfordpaediatricdietitians.com.

By giving your consent you are accepting and consenting to the practices described in this policy. You may withdraw your consent at any time.  An explanation of your rights is set out below.  

If you are not satisfied with any action taken by us or response given, you have the right to complain to the Information Commissioner at: www.ico.gov.uk, or help line telephone number: 0303 1231113.  

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Information about us
Our nominated data protection contact is Ruth Hornby who can be contacted at info@oxfordpaediatricdietitians.com and is registered with the Information Commissioner's Office (ICO).

Our site is hosted by Wix whose servers are located in multiple locations around the world.  By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy. This privacy policy is effective from 1.4.24 and is regularly reviewed and updated.

What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. Personal information provided by the client such as name of parent/carer and child, date of birth, address, email, telephone number; details of GP, other health professionals, details of symptoms, medications, past and present medical history, information on recent food and drink intake and activities.

 

If you access our website technical information including internet protocol (IP) address used to connect your computer to the internet, your login information, email address, password, computer and connection information and purchase history.We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. Collected information may be provided by the visitors and users of your website or collected automatically through monitory tools.

 

What we do with the information we gather:
We use this to provide a service to you (the client)
To deal with any incoming enquiries via email or our contact form
To ensure we uphold record keeping standards inline with professional registration requirements.
To compile a mailing list via collecting email addresses for Marketing campaigns.
We may from time to time send postal mail using addresses
Your personal information will be used for the specific reasons stated above only.

Where and how we store data

We are committed to ensuring your data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, organisational and security measures to safeguard and secure the information we collect. 

Our company is hosted on the Wix.com platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

All records are kept electronically using Halaxy - an electronic GDPR compliant system for storing electronic records. Records made by Oxford Paediatric Dietitians Ltd will be stored until the Child’s 26th Birthday in line with record keeping laws NHSE Records Management CoP 2023 (england.nhs.uk). Our laptops are password protected.

How we communicate with site visitors

Clients booking appointments through the website will receive a confirmation email and text alert to confirm the booked appointment detailing date and time and Zoom link. We will use your email or telephone number to contact you should appointments need to be rescheduled or fees discussed.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Cookies and other tracking tools

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. Our website hosted by Wix uses cookies for important reasons, such as:

• To provide a great experience for your visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyse the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

You can find out more about Cookies here: All About Cookies | Online Privacy and Digital Security

All Cookies used by our business are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie on our website in accordance with Wix Cookie policy:

Strictly Necessary Cookies - a Cookie falls into this category if it is essential to the operation of our website, supporting functions such as logging in. 

Analytics and Flash Cookies - it is important for us to understand how you use our website.  For example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information and helps us to improve our website. 

Functionality Cookies - enable us to provide additional functions to you.

Persistent Cookies - any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our website. 

Session Cookies - any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our website. To delete these cookies you will need to clear your browser history. 

Before Cookies are placed on your computer or device you will be shown a cookie compliance statement, requesting your consent to set those Cookies.  By giving your consent to the placing of Cookies you are enabling us to provide you with the best possible experiences and services to you.  You may wish to deny consent to the placing of the Cookies at which point we request you cease using our website. 
 

External Web Services and Links
It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

We may use external web services on our website, mostly to display content within our web pages. We cannot prevent these third-party sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads and so on.  

Suppliers and Other Service Providers
From time to time we use third party suppliers and service providers to facilitate our services. We may use social media (e.g. Facebook, Twitter and Instagram) and other third party services including Halaxy (an online record keeping website), subject to their terms of use.  
 

Your rights
As a Data Subject under the Data Protection legislation referred to above, you have the following rights: 

We will not share your information with third party marketing agencies without your consent, nor will we contact you for marketing purposes unless you give your consent. If you consent to us contacting you for marketing purposes at any stage, you can change your mind at any time by exercising your right to ask us not to contact you by emailing us at info@oxfordpaediatricdietitians@gmail.com.
 

Our website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites. 

 

You have the right to ask us to supply to you the information we hold, this is known as a data subject access request. For further details please contact us on:  info@oxfordpaediatricdietitians@gmail.com.

You have the right to ask us to rectify the data we hold if it contains inaccuracies or is incomplete. To discuss this please contact us at info@oxfordpaediatricdietitians@gmail.com.

 

You have the right to ask us to erase the Personal Data we hold if: (i) it is no longer necessary for us to hold the data; (ii) you wish to withdraw your consent to us holding the data; (iii) you object to us holding or processing the data; (iv) you believe that we have processed the data unlawfully; or (v) the data needs to be erased for us to comply with a particular legal obligation. To make a request please contact us on: info@oxfordpaediatricdietitians@gmail.com.
 

Disclosure of your information 

You agree that we have the right to share your Personal Data with: 

•  relevant health professionals (only when consent is given by the client). 

• ·In exceptional circumstances information about a client may be disclosed without consent if it is in the public interest to do so. This might be in circumstances where disclosing the information is necessary to prevent a serious crime or serious harm to other people. 

•  To a prospective buyer or seller if we sell or buy any business, shares or assets. 

• If we are under a duty to disclose or share your Personal Data to comply with any legal obligation, or to enforce or apply our terms of business or terms of use, and other agreements; or to protect the rights, property, or safety of our business, our clients, or others. 

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.